{"xsrfToken":"de691571c4ca8ebd37a8f4d3088b0558d7788da0_lout","branding":{"id":"15","key":"csd","name":"Chronicle Service Desk","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006652","headerLinkHoverBGColor":"#006652","headerBadgeColor":"#006652"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6a5c5483-2439-41d2-b06e-552ee1c50ab3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhNWM1NDgzLTI0MzktNDFkMi1iMDZlLTU1MmVlMWM1MGFiMyI6WyJyZWFkIl19LCJleHAiOjE3NDk2Mzk1MTYsIm5iZiI6MTc0OTYzODkxNn0.qpi6LkEGdGjX-8lmv1f6fU6o98pQod0EHhlDt9MI14s&client=9a9b5f10-ec31-4e78-9a38-08bb0da82543&mode=fit","logoId":"6a5c5483-2439-41d2-b06e-552ee1c50ab3","isLogoAvailable":true,"helpCenterTitle":"Welcome to Digital, Commercial & Service Help","sharedPortalName":"Cytiva Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Digital, Commercial & Service Help","sharedPortalName":"Cytiva Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00755f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"csd","projectId":10180,"serviceDeskId":15,"name":"Chronicle Service Desk","description":"<p>Welcome! You can raise a request towards Chronicle development team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"253","name":"General account support","descriptionHtml":"","callToAction":"General account support","introHtml":"<p>Having issues accessing your Chronicle account?</p>","icon":10647,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[63],"key":""},{"id":"280","name":"Report a system bug","descriptionHtml":"","callToAction":"Report a system bug","introHtml":"<p>Report Chronicle functionality issues.</p>","icon":10674,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[63],"key":""},{"id":"263","name":"Report a system outage","descriptionHtml":"","callToAction":"Report a system outage","introHtml":"<p>Report Emergency (High Priority) issues only.</p>","icon":10650,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[63],"key":""},{"id":"256","name":"Request Admin-Portal access","descriptionHtml":"","callToAction":"Request Admin-Portal access","introHtml":"<p>Request Admin-Portal access (internal, Cytiva ONLY).</p>","icon":10642,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[63],"key":""},{"id":"257","name":"Request GMP instance upgrade","descriptionHtml":"","callToAction":"Request GMP instance upgrade","introHtml":"<p>Request a Chronicle version upgrade to an existing GMP account.</p>","icon":10657,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[63],"key":""},{"id":"411","name":"Severity 1: Urgent/Down","descriptionHtml":"","callToAction":"Severity 1: Urgent/Down","introHtml":"<p>Chronicle service is not available, or is available but unable to materially perform in accordance with its specifications. No alternative workaround.</p>","icon":10679,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[97],"key":""},{"id":"407","name":"Severity 2: High/Critical","descriptionHtml":"","callToAction":"Severity 2: High/Critical","introHtml":"<p>Chronicle service is available, but a critical feature or the performance of the Chronicle service is significantly impaired. No alternative workaround exists.</p>","icon":10679,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[97],"key":""},{"id":"408","name":"Severity 3: Normal","descriptionHtml":"","callToAction":"Severity 3: Normal","introHtml":"<p>Chronicle service is available, but a non-critical feature of the Chronicle service is impaired. An alternative workaround is available to the customer.</p>","icon":10679,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[97],"key":""},{"id":"406","name":"Severity 4: Low","descriptionHtml":"","callToAction":"Severity 4: Low","introHtml":"<p>Chronicle service is available, non-critical features of the Chronicle service are not working. An alternative work-around is not required.</p>","icon":10679,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[97],"key":""},{"id":"261","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10656,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""},{"id":"266","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10649,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"264","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10641,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"265","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10657,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""},{"id":"260","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10679,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[],"key":""},{"id":"259","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10676,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[],"key":""},{"id":"255","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10655,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""}],"reqGroups":[{"id":63,"name":"Common Requests"},{"id":97,"name":"Chronicle SLA"}],"orderMapping":{"63":[280,256,253,263,257],"84":[263],"97":[411,407,408,406],"67":[263,264,265,257],"65":[257,253,255,256],"66":[259,263,265],"64":[259,260,264]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8960432-f555-3d72-a7e2-e1bcfbf5c05b","appLinkName":"System Confluence","appLinkUrl":"https://cytiva.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Chronicle service desk","spaceUrl":"https://cytiva.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":15,"kbLinkDomainURLs":["https://cytiva.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"Our portal is live!","userLanguageMessageWiki":"<p>From now on, all request towards the Chronicle team should go via this portal</p>","defaultLanguageHeader":"Our portal is live!","defaultLanguageMessage":"From now on, all request towards the Chronicle team should go via this portal","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk2NDAxMTYsIm5iZiI6MTc0OTYzODkxNn0.9ydIsBcOZTHlenQsA4VU_i_UqCH3jnhQtETXSBvWMUo","targetCollection":"upload-project-10180","endpointUrl":"https://api.media.atlassian.com","clientId":"9a9b5f10-ec31-4e78-9a38-08bb0da82543","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":280,"projectId":10180,"form":{"name":"Report a system bug","descriptionHtml":"","callToAction":"Report a system bug","intro":"<p>Report Chronicle functionality issues.</p>","instructions":"","icon":10674,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"short summary of your problem","descriptionHtml":"<p>short summary of your problem</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/280","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/280","calendarParams":{"firstDay":0,"date":"2025-06-11T12:48:37+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8960432-f555-3d72-a7e2-e1bcfbf5c05b","appLinkName":"System Confluence","appLinkUrl":"https://cytiva.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Chronicle service desk","spaceUrl":"https://cytiva.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":15,"kbLinkDomainURLs":["https://cytiva.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk2NDAxMTcsIm5iZiI6MTc0OTYzODkxN30.1Trilh9A2N0lFWBUczIiwBB4T6R8yUhDVcXwpk7k8fE","targetCollection":"upload-project-10180","endpointUrl":"https://api.media.atlassian.com","clientId":"9a9b5f10-ec31-4e78-9a38-08bb0da82543","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2022-02-18T13:29:11.998Z","publish":{"jira":{"newIssueRequestTypeIds":[280],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[280],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Bug Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"73bd667f-2722-4911-bd4c-ea29f19fa96f"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"57be45c7-8379-4a9f-858c-c641ae848af5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"26256e0f-cfdb-413d-97a1-209a72f85b4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"8b9ed84b-cb3f-4061-a9a8-515a08ba7fab"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact "}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c2611e77-8ad9-4bb2-9f78-1e0239d9feb2"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"622e04fa-6b11-490b-8c65-50af5884aff8"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"b3365f8e-0017-4101-b15a-03f4edb3b658"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"c5dcb7bb-ba25-4750-90ae-de64e396549a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"feab026b-3c59-4200-934d-cf66ed5c1c28"}}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Detailed description"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"806fa489-40ef-426c-bbb4-efe422efdca9"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"7f0e33dc-3bfa-45e0-b98d-59d7a6288db7"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"2b855b0f-adaf-40cb-a8d6-42fa07e3da64"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"6c3b7a94-3b68-40ff-95f1-20dabf336827"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"524a1b08-b6f0-493f-bac0-f2d867d8e96e"}}]}],"conditions":{"11":{"t":"sh","i":{"co":{"cIds":{"6":["10000","10001","2","1"]}}},"o":{"sIds":["1"]}},"16":{"t":"sh","i":{"co":{"cIds":{"10":["3","2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Extent of impact","conditions":["11"]},"2":{"name":"Server or Data center","conditions":["16"]}},"questions":{"12":{"type":"pg","label":"Outline extent of user/ customer impact","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"cs","label":"Can the problem be replicated?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"6","label":"No","other":false},{"id":"7","label":"Not sure","other":false}],"questionKey":""},"4":{"type":"tl","label":"Error Message","description":"Can you copy and paste the error message? This assists us with diagnosis.","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cm","label":"Components","description":"Which component(s) does this issue relate to?","validation":{"rq":false},"choices":[{"id":"16","label":"Accessories","other":false},{"id":"44","label":"API","other":false},{"id":"25","label":"Audit trail","other":false},{"id":"11","label":"Batch Records","other":false},{"id":"14","label":"Batch Schedules","other":false},{"id":"40","label":"Billing","other":false},{"id":"17","label":"Cameras","other":false},{"id":"24","label":"Changes","other":false},{"id":"9","label":"Clinics","other":false},{"id":"6","label":"Consumables ","other":false},{"id":"13","label":"Data","other":false},{"id":"23","label":"Deviations","other":false},{"id":"4","label":"Discussions","other":false},{"id":"45","label":"Documentation","other":false},{"id":"21","label":"Documents","other":false},{"id":"2","label":"eSOPs","other":false},{"id":"15","label":"Equipment","other":false},{"id":"19","label":"Event logs","other":false},{"id":"10","label":"Facilities","other":false},{"id":"18","label":"Gateways","other":false},{"id":"39","label":"Import","other":false},{"id":"12","label":"Instruments","other":false},{"id":"42","label":"Integrations","other":false},{"id":"34","label":"Labels","other":false},{"id":"38","label":"Organizations","other":false},{"id":"32","label":"Parameters","other":false},{"id":"30","label":"Proccesses","other":false},{"id":"5","label":"Products","other":false},{"id":"1","label":"Projects","other":false},{"id":"22","label":"Reviews","other":false},{"id":"26","label":"Sandbox","other":false},{"id":"20","label":"Servicing","other":false},{"id":"27","label":"Shipment","other":false},{"id":"28","label":"Shippers","other":false},{"id":"7","label":"Storage","other":false},{"id":"8","label":"Suppliers","other":false},{"id":"41","label":"System log","other":false},{"id":"3","label":"Tasks","other":false},{"id":"37","label":"Teams","other":false},{"id":"29","label":"Trackers","other":false},{"id":"35","label":"Training","other":false},{"id":"36","label":"Users","other":false},{"id":"43","label":"Webhooks","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"5":{"type":"cs","label":"Urgency","description":"","validation":{"rq":false},"choices":[{"id":"10020","label":"Critical"},{"id":"10021","label":"High"},{"id":"10022","label":"Medium"},{"id":"10023","label":"Low"}],"questionKey":""},"10":{"type":"cm","label":"Hosting","description":"","validation":{"rq":false,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Pre-GMP","other":false},{"id":"2","label":"GMP","other":false}],"questionKey":""},"6":{"type":"cs","label":"Impact","description":"How greatly does this issue affect your work? ","validation":{"rq":false},"choices":[{"id":"1","label":"Extensive / Widespread","other":false},{"id":"2","label":"Significant / Large","other":false},{"id":"3","label":"Moderate / Limited","other":false},{"id":"4","label":"Minor / Localized","other":false}],"questionKey":""},"2":{"type":"pg","label":"Describe exactly what you did in the system","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"18":{"type":"pg","label":"Any other comments?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Does it relate to a specific function?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"3":{"type":"pg","label":"Outline the steps to reproduce the issue?","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"73bd667f-2722-4911-bd4c-ea29f19fa96f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2022-02-18T13:29:11.998Z","publish":{"jira":{"newIssueRequestTypeIds":[280],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[280],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Bug Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"73bd667f-2722-4911-bd4c-ea29f19fa96f"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"57be45c7-8379-4a9f-858c-c641ae848af5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"26256e0f-cfdb-413d-97a1-209a72f85b4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"8b9ed84b-cb3f-4061-a9a8-515a08ba7fab"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact "}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c2611e77-8ad9-4bb2-9f78-1e0239d9feb2"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"622e04fa-6b11-490b-8c65-50af5884aff8"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"b3365f8e-0017-4101-b15a-03f4edb3b658"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"c5dcb7bb-ba25-4750-90ae-de64e396549a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"feab026b-3c59-4200-934d-cf66ed5c1c28"}}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Detailed description"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"806fa489-40ef-426c-bbb4-efe422efdca9"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"7f0e33dc-3bfa-45e0-b98d-59d7a6288db7"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"2b855b0f-adaf-40cb-a8d6-42fa07e3da64"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"6c3b7a94-3b68-40ff-95f1-20dabf336827"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"524a1b08-b6f0-493f-bac0-f2d867d8e96e"}}]}],"conditions":{"11":{"t":"sh","i":{"co":{"cIds":{"6":["10000","10001","2","1"]}}},"o":{"sIds":["1"]}},"16":{"t":"sh","i":{"co":{"cIds":{"10":["3","2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Extent of impact","conditions":["11"]},"2":{"name":"Server or Data center","conditions":["16"]}},"questions":{"12":{"type":"pg","label":"Outline extent of user/ customer impact","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"cs","label":"Can the problem be replicated?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"6","label":"No","other":false},{"id":"7","label":"Not sure","other":false}],"questionKey":""},"4":{"type":"tl","label":"Error Message","description":"Can you copy and paste the error message? This assists us with diagnosis.","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cm","label":"Components","description":"Which component(s) does this issue relate to?","validation":{"rq":false},"choices":[{"id":"16","label":"Accessories","other":false},{"id":"44","label":"API","other":false},{"id":"25","label":"Audit trail","other":false},{"id":"11","label":"Batch Records","other":false},{"id":"14","label":"Batch Schedules","other":false},{"id":"40","label":"Billing","other":false},{"id":"17","label":"Cameras","other":false},{"id":"24","label":"Changes","other":false},{"id":"9","label":"Clinics","other":false},{"id":"6","label":"Consumables ","other":false},{"id":"13","label":"Data","other":false},{"id":"23","label":"Deviations","other":false},{"id":"4","label":"Discussions","other":false},{"id":"45","label":"Documentation","other":false},{"id":"21","label":"Documents","other":false},{"id":"2","label":"eSOPs","other":false},{"id":"15","label":"Equipment","other":false},{"id":"19","label":"Event logs","other":false},{"id":"10","label":"Facilities","other":false},{"id":"18","label":"Gateways","other":false},{"id":"39","label":"Import","other":false},{"id":"12","label":"Instruments","other":false},{"id":"42","label":"Integrations","other":false},{"id":"34","label":"Labels","other":false},{"id":"38","label":"Organizations","other":false},{"id":"32","label":"Parameters","other":false},{"id":"30","label":"Proccesses","other":false},{"id":"5","label":"Products","other":false},{"id":"1","label":"Projects","other":false},{"id":"22","label":"Reviews","other":false},{"id":"26","label":"Sandbox","other":false},{"id":"20","label":"Servicing","other":false},{"id":"27","label":"Shipment","other":false},{"id":"28","label":"Shippers","other":false},{"id":"7","label":"Storage","other":false},{"id":"8","label":"Suppliers","other":false},{"id":"41","label":"System log","other":false},{"id":"3","label":"Tasks","other":false},{"id":"37","label":"Teams","other":false},{"id":"29","label":"Trackers","other":false},{"id":"35","label":"Training","other":false},{"id":"36","label":"Users","other":false},{"id":"43","label":"Webhooks","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"5":{"type":"cs","label":"Urgency","description":"","validation":{"rq":false},"choices":[{"id":"10020","label":"Critical"},{"id":"10021","label":"High"},{"id":"10022","label":"Medium"},{"id":"10023","label":"Low"}],"questionKey":""},"10":{"type":"cm","label":"Hosting","description":"","validation":{"rq":false,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Pre-GMP","other":false},{"id":"2","label":"GMP","other":false}],"questionKey":""},"6":{"type":"cs","label":"Impact","description":"How greatly does this issue affect your work? ","validation":{"rq":false},"choices":[{"id":"1","label":"Extensive / Widespread","other":false},{"id":"2","label":"Significant / Large","other":false},{"id":"3","label":"Moderate / Limited","other":false},{"id":"4","label":"Minor / Localized","other":false}],"questionKey":""},"2":{"type":"pg","label":"Describe exactly what you did in the system","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"18":{"type":"pg","label":"Any other comments?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Does it relate to a specific function?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"3":{"type":"pg","label":"Outline the steps to reproduce the issue?","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"73bd667f-2722-4911-bd4c-ea29f19fa96f"},"linkedJiraFields":["description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}