Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"5dfaed1074d5f1a32a3bc86bb1e8e543aaaf63e0_lout","branding":{"id":"3501","key":"rdti","name":"R&D Tools Demand Intake","portalBaseUrl":"/servicedesk/customer/portal/3501","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3501/3142","theme":{"headerBGColor":"#f6faf9","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6a5c5483-2439-41d2-b06e-552ee1c50ab3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhNWM1NDgzLTI0MzktNDFkMi1iMDZlLTU1MmVlMWM1MGFiMyI6WyJyZWFkIl19LCJleHAiOjE3OTE5NTQxOTcsIm5iZiI6MTc5MTk1MzU5N30.zsXM7By3OQZ2hl5NSZIgHRPrrpKBQgbTeKfys018tAM&client=9a9b5f10-ec31-4e78-9a38-08bb0da82543&mode=fit","logoId":"6a5c5483-2439-41d2-b06e-552ee1c50ab3","isLogoAvailable":true,"helpCenterTitle":"Welcome to Digital, Commercial & Service Help","sharedPortalName":"Cytiva Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Digital, Commercial & Service Help","sharedPortalName":"Cytiva Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00755f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3501","key":"rdti","projectId":17510,"serviceDeskId":3501,"name":"R&D Tools Demand Intake","description":"<p>Welcome! You can raise a request for R&D Tools Demand Intake using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3501","onlyPortal":false,"reqTypes":[{"id":"4554","name":"R&D Tools Demand Request Form","descriptionHtml":"","callToAction":"R&D Tools Demand Request Form","introHtml":"<p>Submit your business demand requests here. This form help us to capture new business needs, improvements, or initiatives to support thorough evaluation and alignment with ongoing initiatives. Providing clear and complete information will facilitate an efficient review and timely processing.</p>","icon":15345,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15345","groups":[3576],"key":""},{"id":"4553","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10656,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""},{"id":"5755","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10511,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":3576,"name":"General"}],"orderMapping":{"3576":[4554]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3501,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RDTI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzU1ODA3NDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTk1NDc5NywibmJmIjoxNzkxOTUzNTk3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.o2o1nD2fJ9Y5mpuPekP4ofvNFIE4UdIZl0AgGMVkh7Y","targetCollection":"upload-user-collection--1755807407","endpointUrl":"https://api.media.atlassian.com","clientId":"9a9b5f10-ec31-4e78-9a38-08bb0da82543","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":4554,"projectId":17510,"issueType":{"id":"10615","name":"New Feature"},"form":{"name":"R&D Tools Demand Request Form","descriptionHtml":"","callToAction":"R&D Tools Demand Request Form","intro":"<p>Submit your business demand requests here. This form help us to capture new business needs, improvements, or initiatives to support thorough evaluation and alignment with ongoing initiatives. Providing clear and complete information will facilitate an efficient review and timely processing.</p>","instructions":"","icon":15345,"iconUrl":"https://cytiva.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15345","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide detailed information about what needs to be changed or implemented","descriptionHtml":"<p>Provide detailed information about what needs to be changed or implemented</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_17013","fieldConfigId":"18021","label":"Product Area/Module","description":"Product area or module impacted by this request","descriptionHtml":"<p>Product area or module impacted by this request</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"21191","label":"ALM","selected":false,"children":[]},{"value":"21192","label":"Azure DevOps","selected":false,"children":[]},{"value":"21189","label":"Confluence","selected":false,"children":[]},{"value":"21193","label":"eSG","selected":false,"children":[]},{"value":"21194","label":"Github","selected":false,"children":[]},{"value":"26699","label":"HPC","selected":false,"children":[]},{"value":"21188","label":"Jira","selected":false,"children":[]},{"value":"21190","label":"Jira Service Management","selected":false,"children":[]},{"value":"26701","label":"Jama Connect","selected":false,"children":[]},{"value":"26700","label":"Modern Requirements","selected":false,"children":[]},{"value":"26702","label":"OpsHub","selected":false,"children":[]},{"value":"21197","label":"SonarQube","selected":false,"children":[]},{"value":"21196","label":"Snyk","selected":false,"children":[]},{"value":"26698","label":"UFT","selected":false,"children":[]},{"value":"21195","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_22082","fieldConfigId":"25011","label":"Intake Request Category","description":"Choose the category that best describes the type of this request","descriptionHtml":"<p>Choose the category that best describes the type of this request</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"26776","label":"Addon Configuration","selected":false,"children":[]},{"value":"26777","label":"Bug Fix","selected":false,"children":[]},{"value":"26778","label":"Configuration","selected":false,"children":[]},{"value":"26779","label":"Customization","selected":false,"children":[]},{"value":"26780","label":"Enhancement","selected":false,"children":[]},{"value":"26781","label":"New Request","selected":false,"children":[]},{"value":"26782","label":"Product Enhancement","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Importance level of this request (Critical-Low)","descriptionHtml":"<p>Importance level of this request (Critical-Low)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_15212","fieldConfigId":"15897","label":"Business justification for the change","description":"Explain why this change is necessary and how it supports business needs","descriptionHtml":"<p>Explain why this change is necessary and how it supports business needs</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_21640","fieldConfigId":"24430","label":"Impact on the project","description":"what effect the requested change will have on the project, such as timeline, cost, resources, risk, or quality.","descriptionHtml":"<p>what effect the requested change will have on the project, such as timeline, cost, resources, risk, or quality.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_18363","fieldConfigId":"25012","label":"What time savings (h) per user/year will the enhancement lead to?","description":"Value between 10 and 100 indicating the expected business impact","descriptionHtml":"<p>Value between 10 and 100 indicating the expected business impact</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"26783","label":"50 to 100","selected":false,"children":[]},{"value":"26784","label":"25 to 50","selected":false,"children":[]},{"value":"26785","label":"10 to 25","selected":false,"children":[]},{"value":"26786","label":"Less than 10","selected":false,"children":[]},{"value":"26787","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_17044","fieldConfigId":"18051","label":"Intended Users","description":"Primary user group(s) who will use or benefit from this capability","descriptionHtml":"<p>Primary user group(s) who will use or benefit from this capability</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3501/create/4554","requestValidateBaseUrl":"/servicedesk/customer/portal/3501/validate/4554","calendarParams":{"firstDay":0,"date":"2026-10-14T06:53:17+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTliNWYxMC1lYzMxLTRlNzgtOWEzOC0wOGJiMGRhODI1NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzU1ODA3NDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTk1NDc5NywibmJmIjoxNzkxOTUzNTk3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.o2o1nD2fJ9Y5mpuPekP4ofvNFIE4UdIZl0AgGMVkh7Y","targetCollection":"upload-user-collection--1755807407","endpointUrl":"https://api.media.atlassian.com","clientId":"9a9b5f10-ec31-4e78-9a38-08bb0da82543","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}