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As of 1 January 2026, the Global Spare Parts Team has transitioned to Ben O’Brien’s organization, reporting directly to Gemma Lane.
(Note that Joakim Johnsson, Christoffer Bergman and Olof Bergenholtz have transitioned to the Custom Upgrades Team, and the Global Service Center will report to Joakim.)
During this time, existing processes are expected to remain unchanged. Any future changes will be clearly communicated by Ben and Gemma.
Feel free to share this information with any relevant parties or recipient organizations who require notification of these organizational changes.
We appreciate your patience during this time of transition.
Best regards, Global Spare Parts Team (GSPT)
IMPORTANT! Please ensure that you complete the workflow below with all the relevant information; failure to do so will result in the ticket being rejected and delayed.
New Spare Parts request
Required fields are marked with an asterisk*
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